FAQ’s
Have a question? We are here to help!
How long until my order ships?
Most orders process in 1–2 business days and arrive 3–5 business days after that. Full details on our shipping page.
Can I change or cancel my order?
Email hello@landrykate.com as soon as possible with your order number. If it hasn't shipped yet, we'll do our best to catch it.
I never got a confirmation email.
Check your spam and promotions folders first. If it's not there, email us with the name and address you used and we'll look it up.
Do you offer local pickup?
Yes, and it's free. Choose local pickup at checkout and we'll email you when your order is ready — usually within 1 business day.
When is shipping free?
On every U.S. order of $100 or more. Under $100 it's a $6.98 flat rate.
Do you ship internationally?
Not at this time.
My tracking hasn't updated.
Give it 48 hours after you get the shipping email. If it's still stuck 5 days later, email us with your order number.
My package says delivered but it isn't here.
Check with neighbors and around your porch first — packages often turn up within a day. If it doesn't, file a claim with USPS or UPS. We're happy to help you through it, but we aren't able to replace packages marked delivered.
What's your return policy?
Store credit or exchange within 30 days of delivery. Sale items are final. Full details on our returns page.
Do you give refunds to my card?
Not on online orders. Eligible returns come back as store credit or an exchange.
How do I exchange for a different size?
Start in our return portal and select exchange. If your size is in stock we'll hold it.
How long do returns take to process?
About 3–5 business days after your package reaches us. You'll get an email when your store credit is issued.
How do your pieces run?
Every product page includes a fit note from our team — whether it runs true to size, oversized, or small. Start with our size guide.
I'm between sizes. What do I do?
Check the fit note on the product page, then email or DM us. We have the piece in the store and we'll tell you honestly which way to go.
Will you restock a sold-out item?
Sometimes. We buy in small quantities, so most pieces don't come back. Click "notify me" on the product page and we'll email you if it does.
Do you sell gift cards?
Yes — digital gift cards are delivered by email and never expire.
Where are you located?
108 S. Kentucky Street on the historic downtown McKinney square. Hours and parking info on our visit page.
Can I return an online order in the store?
Yes. Bring the item with tags attached and your order confirmation within 30 days of delivery.
Is the inventory the same online and in store?
Mostly, but not always. Call us at (469) 307-3770 and we'll check a specific piece for you.
Contact Us
Email hello@landrykate.com or call (469) 307-3770. We respond to every message, usually same day.