RETURN POLICY

Returns & Exchanges

We want you to love what you ordered. If something isn't right, here's exactly how it works — no surprises.

Start a return or exchange →

The short version

• You have 30 days from delivery to postmark your return.
• Eligible returns are refunded as store credit or an exchange — we don't refund to the original payment method on online orders.
• Sale items are final sale and can't be returned.
• Items must come back unworn, unwashed, and in original condition with tags attached.

How to start a return

1. Open our return portal and enter your order number and email.
2. Select the items you're sending back and choose store credit or exchange.
3. Print the label and drop your package off. That's it — we'll email you when it arrives.

What qualifies for return

To be eligible, items must be:

• Postmarked within 30 days of the original delivery date
• Unworn, unwashed, and free of deodorant, perfume, makeup, and smoke
• In original condition with all original tags still attached
• Shoes: returned in the original shoebox, undamaged and unworn on the soles

What can't be returned

• All sale and clearance items (final sale)
• Gift cards
• Items returned after the 30-day window
• Items showing wear, washing, or missing tags

Exchanges

Need a different size? Start your return in the portal and select exchange. If the size you want is in stock, we'll hold it for you. If it isn't, we'll issue store credit as soon as your original item arrives back with us so you can shop something else.

Damaged or incorrect items

If your item arrives damaged or we sent the wrong thing, email hello@landrykate.com within 7 days of delivery with your order number and a photo. Please don't wear or wash the item first. We'll make it right.

In-store purchases

Items bought in our McKinney store follow the same 30-day store credit or exchange policy. Bring your receipt and the item with tags attached.

Still have a question?

Email hello@landrykate.com or call (469) 307-3770. We answer every message.